Streamlining Performance Management to Drive Growth and Accountability in a Global Organization

Overview

A NASDAQ-listed Analytics-to-BPO organization with 50,000 employees required a performance management overhaul. The goal was to create a system that promoted individual growth and joint ownership between employees and managers, integrated within Oracle’s new platform.

The Challenge

With a workforce of 50,000 employees, our client faced inefficiencies in their performance management system. Employees lacked clear growth pathways, and the existing system did not foster collaboration or accountability. To address these concerns, they needed a structured approach aligned with their new Oracle platform.

The Solution

To tackle this challenge, we conducted stakeholder interviews and focus groups to identify gaps and align the new process with business objectives. Our key actions included:

• Improved employee engagement and productivity: Designed a performance-driven culture that aligns with industry best practices.
• Reduced turnover rates: Implemented a transparent and growth-focused system to boost retention.
• Enhanced collaboration and accountability: Fostered better team alignment and performance tracking.
• Strengthened leadership skills: Provided structured training on effective feedback and coaching.
• Positioned the company for sustained growth: Developed a best-in-class performance management system.

The Result

The overhaul of the performance management system successfully addressed the organization's challenges by fostering a culture of individual growth, accountability, and alignment with business objectives. By integrating with Oracle's new platform, the system not only improved employee engagement and collaboration but also positioned the company for long-term growth. The revamped system helped reduce turnover, enhanced leadership capabilities, and created a more transparent and growth-focused environment, driving measurable improvements in productivity and business outcomes.