Revamping the Performance Management Process

Context

Our client is a NASDAQ listed Analytics to BPO organization with ~50,000 employees spread across multiple geographies. The client had decided to implement Oracle systems across the organization and saw this as a platform to drive impactful change.

The Ask

The client was looking at creating a performance management process that will be focused on the growth of individuals, in addition to being a joint ownership between the individual and her manager.

The Solution

We started with understanding the outcomes desired from the whole exercise. This was done through one-on-one with key stakeholders. Next step was to understand the current state, and this was done through focus groups involving employees at different levels and locations. These two steps helped us identify the gaps basis which the process was crafted and change management plan designed.

• Designing a Simplified Performance Management and Templates

• Designing the Change Management Plan, including communications, R&R programs, program to involve employees as Change Champions

• Designing Training Programs, including a module to disseminate basic information on what is changing and why, multiple modules to develop people management skills, including how to give / take feedback, and coach