Developing and Retaining Leaders

Context

Our client is one of the largest fintech companies in India. In their hyper growth phase, they were facing challenges in retaining their leadership group due to the dynamics in the external environment and challenges associated with their location.

The Ask

The client wanted to ensure a higher retention in their leadership team and their direct reports, as a higher attrition would make the hyper growth phase very difficult to sustain.

The Solution

We started with understanding the on-ground situation through one-on-ones and focused group discussions with the top three levels of and understanding the existing programs / policies in the organization. Basis our findings we designed an intervention which was conducted in multiple paths running in parallel:

• Path 1: Relooking at the existing policies to make them more employee friendly

• Path 2: Relooking at the compensation strategy, including through a market benchmarking study, introducing a much more employee friendly ESOP structure

• Path 3: Designing the organization structure to enable a bouquet of career paths to ensure that the employee aspirations can be met withing the organization.

• Path 4: Redesigning the performance management system to incorporate continuous feedback

• Path 5: Designing a leadership development program to upskill. This included helping individuals identify their strengths and areas of development through Hogan assessments

• Path 6: Coaching of identified subset of leaders to help them address their on-ground challenges