Building People Manager Capabilities in First-Time People Managers

Overview

Our client is the India-based support center for one of the fastest-growing digital homeownership platforms in the U.S. Given the rapid growth of the India center, it was witnessing a huge number of people who were being moved to or hired laterally as people managers for the first time.

The Challenge

The client was looking at building people management capabilities in its first line of people managers with the right skills.

The Solution

We started with understanding the desired and current state of skills needed as per the organization's competency framework. Based on the identified gaps, we created a 9-week journey broken down into 3-hour long sessions every week. The journey was crafted as per the following structure:

• Managing Self
  • Week 1: Developing Emotional Intelligence
  • Week 2: Effective Communication
  • Week 3: Influencing Skills
  • Week 4: Critical Thinking
  • Week 5: Personal Branding
• Managing Others
  • Week 6: Leading with Trust
  • Week 7: Effective Delegation
  • Week 8: Coaching Conversations
  • Week 9: Giving Effective Feedback